Last Updated on February
4, 2018. This Privacy Policy
is effective immediately for users registering accounts after that date and
will become effective on February 4, 2018 for pre-existing users.
This Privacy Policy
describes our policies on the collection, use, and disclosure of information
about you in connection with your use of our services, including those offered
through our websites, emails, and mobile applications (collectively, the "Service").
The terms "we", "us", and "InKnown" refer
to InKnown Inc., a Delaware corporation. When you use the Service, you consent
to our collection, use, and disclosure of information about you as described in
this Privacy Policy.
TABLE OF CONTENTS
1.
Information We Collect and How We Use It
2.
Cookies
3.
Third Parties
4.
Controlling Your Personal Data
5.
Data Retention and Account Termination
6.
Children
7.
Security
8.
Contact Information
9.
International Data Transfer
10.
Modifications to This Privacy Policy
11.
California Residents: Your California Privacy Rights
1. INFORMATION WE COLLECT AND HOW WE USE IT
We may
collect and store information about you when you use the Service. We use the
information to fulfill your requests, provide the Service’s functionality,
improve the Service’s quality, personalize your experience, track usage of the
Service, provide feedback to third party businesses that are listed on the
Service, display relevant advertising, market the Service, provide customer
support, message you, back up our systems and allow for disaster recovery,
enhance the security of the Service, and comply with legal obligations.
Among
the information we collect, please note:
a.
Account
Information: If
you create an account on InKnown, we may store and use your full name, email
address, zip code, and other information you may provide with your account,
such as your gender and birth date. We will not publish any of your personal information
like your name, email address, phone number, or photograph next to the review that
you write publicly on the site. You can modify some of the information
associated with your account. If you believe that someone has created an
unauthorized account depicting you or your likeness, you can contact us at response@inknown.com.
b.
Public
Content: The information
that you contribute through the Service is intended for public consumption,
including your reviews, tips, photos, videos, check-ins, comments, likes, Talk
posts, Events, bookmarks, friends, lists, compliments, and account profile. We
may display this information through the Service, share it with businesses, and
further distribute it to a wider audience through third party sites and
services.
c.
Contacts: You can invite your friends to join the
Service by providing us with their contact information, or by allowing us to
access your contacts from your computer, mobile device, or third-party sites to
select which friends you want to invite. If you allow us to access your
contacts, we may transmit that information to InKnown long enough to process
your invitations.
d.
Communications: When you sign up for an account or use
certain features, you are opting to receive messages from other InKnown users,
businesses, and InKnown itself. You can manage some of your messaging
preferences by
clicking on your account settings, but note that you cannot opt out of
receiving certain administrative, transactional, or legal messages from InKnown.
We may also track your actions in response to the messages you receive from InKnown
or through the Service, such as whether you deleted, opened, or forwarded such
messages. If you exchange messages with others through the Service, we may
store them in order to process and deliver them, allow you to manage them, and
we may review and disclose them in connection with investigations related to
the operation and use of the Service. We may not deliver messages that we
believe are objectionable, such as spam messages or requests to exchange
reviews for compensation. If you send or receive messages through the Service
via SMS text message, we may log phone numbers, phone carriers, and the date
and time that the messages were processed. Carriers may charge recipients for
texts that they receive. We may also store information that you provide through
communications to us, including from phone calls, letters, emails and other
electronic messages, or in person. If you are a representative of a business
listed on InKnown, we may contact you, including by phone or email, using the
contact information you provide us, make publicly available, or that we have on
record for your business.
e.
Transactional
Information: If
you initiate a transaction through the Service, we may collect and store
information about you, such as your name, phone number, address, email, and
credit card information, as well as any other information you provide to us, in
order to process your transaction, send communications about them to you, and
populate forms for future transactions. This information may be shared with
third parties for the same purposes. InKnown does not disclose your personal
information to third parties for the purpose of directly marketing their
services to you unless you first agree to such disclosure. When you submit
credit card numbers, we encrypt that information using industry standard technology.
If you write reviews about businesses with which you transact through the
Service, we may publicly display the fact that you transacted with those
businesses.
f.
Activity: We may store information about your use
of the Service, such as your search activity, the pages you view, the date and
time of your visit, and purchases you make through the Service. We also may
store information that your computer or mobile device provides to us in
connection with your use of the Service, such as your browser type, type of
computer or mobile device, browser language, IP address, mobile carrier, phone
number, unique device identifier, advertising identifier, location (including
geolocation, beacon based location, and GPS location), and requested and
referring URLs. You may be able to disallow our use of certain location data
through your device or browser settings, for example by disabling “Location
Services” for the InKnown application in your phone’s privacy settings.
2. COOKIES
We, and third parties
with whom we partner, may use cookies, web beacons, tags, scripts, local shared
objects such as HTML5 and Flash (sometimes called "flash cookies"),
advertising identifiers (including mobile identifiers such as Apple’s IDFA or
Google’s Advertising ID) and similar technology ("Cookies") in
connection with your use of the Service, third party websites, and mobile
applications. Cookies may have unique identifiers, and reside, among other
places, on your computer or mobile device, in emails we send to you, and on our
web pages. Cookies may transmit information about you and your use of the
Service, such as your browser type, search preferences, IP address, data
relating to advertisements that have been displayed to you or that you have
clicked on, and the date and time of your use. Cookies may be persistent or
stored only during an individual session.
The
purposes for which we use Cookies in the Service include:
a.
Processes: Intended to make the Service work in the way you expect. For
example, we use a Cookie that tells us whether you have already signed up for
an account.
b.
Authentication, Security, and Compliance: Intended to prevent fraud, protect your data
from unauthorized parties, and comply with legal requirements. For example, we
use Cookies to determine if you are logged in.
c.
Preferences: Intended to remember information about how you prefer the
Service to behave and look. For example, we use a Cookie that tells us whether
you have declined to allow us to use your phone’s geolocation data.
d.
Notifications: Intended to allow or prevent notices of
information or options that we think could improve your use of the Service. For
example, we use a Cookie that stops us from showing you the signup notification
if you have already seen it.
e.
Advertising: Intended to make advertising more relevant to users and more
valuable to advertisers. For example, we may use Cookies to serve you
interest-based ads, such as ads that are displayed to you based on your visits
to other websites, or to tell us if you have recently clicked on an ad.
f.
Analytics: Intended to help us understand how visitors use the Service.
For example, we use a Cookie that tells us how our search suggestions correlate
to your interactions with the search page.
Managing Cookies: It may be possible to disable some (but
not all) Cookies through your device or browser settings but doing so may
affect the functionality of the Service. The method for disabling Cookies may
vary by device and browser but can usually be found in preferences or security
settings. For example, iOS and Android devices each have settings which are
designed to limit forms of ad tracking. For flash cookies, you can manage your
privacy settings by clicking here. Please note that changing
any of these settings does not prevent the display of all advertisements to
you.
3. THIRD PARTIES
Third
parties may receive information about you as follows:
g.
Advertisers: We may allow third parties to use
Cookies through the Service to collect the same type of information for the
same purposes as InKnown does for itself. In doing so, InKnown adheres to the
Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral
Advertising. Third parties may be able to associate the information they
collect with other information they have about you from other sources. We do
not necessarily have access to or control over the Cookies they use, but you
may be able to opt out of some of their practices by visiting the following
links: Network Advertising Initiative, Omniture, Digital Advertising Alliance and PrivacyChoice. Please note that opting out does not prevent
the display of all advertisements to you. Additionally, we may share
non-personally identifiable information from or about you with third parties,
such as location data, advertising identifiers, or a cryptographic hash of a
common account identifier (such as an email address), to facilitate the display
of targeted advertising. You may be able to limit our sharing of some of this
information through your mobile device settings, as described in Section 2 above.
h.
Service
Providers: We may rely on
third party providers to support or provide some of the services that are
available. We may also rely on third party providers to perform certain
services for us in connection with your use of the Service, such as
communications and hosting services, network security, technical and customer
support, tracking and reporting functions, quality assurance testing, payment
processing, our own marketing of the Service, and other functions. We may share
information from or about you with these third-party providers so that they can
perform their services or complete your requests. These third-party providers
may share information with us that they obtain from or about you in connection
with providing their services or completing your requests. Third party
providers may also share this information with their subsidiaries, joint
ventures, or other companies under common control. Some of our web pages
utilize framing techniques to serve content to you from our third-party
providers, while preserving the look and feel of the Service. In such cases,
please note that the information you provide is being provided to the third
party.
i.
Aggregate
Information: We
may share user information in the aggregate with third parties, such as
advertisers and content distributors. For example, we may disclose the number
of users that have been exposed to, or clicked on, advertisements.
j.
Business
Transfers: We may share
information from or about you with our parent companies, subsidiaries, joint
ventures, or other companies under common control, in which case we will
require them to honor this Privacy Policy. If another company acquires InKnown
or all or substantially all of our assets, that company will possess the same
information, and will assume the rights and obligations with respect to that
information as described in this Privacy Policy.
k.
Businesses
on InKnown: We
may share information from or about you, your devices, and your use of the
Service (such as which businesses you bookmark or call) with businesses listed
on InKnown. Keep in mind that businesses may see your Public Content (as defined
in Section 1(b) above) and receive information about your transactions with
them, regardless of your settings. Additionally, if you make a phone call to a
business through or in connection with your use of the Service, we may share
information about your call with the business that the business would have
received had you called them directly, such as the date and time of your call
and your phone number.
l.
Investigations: We may investigate and disclose
information from or about you if we have a good faith belief that such
investigation or disclosure (a) is reasonably necessary to comply with legal
process and law enforcement instructions and orders, such as a search warrant,
subpoena, statute, judicial proceeding, or other legal process served on us;
(b) is helpful to prevent, investigate, or identify possible wrongdoing in
connection with the Service; or (c) protects our rights, reputation, property,
or that of our users, affiliates, or the public, such as disclosures in
connection with our Consumer Alerts program. If you flag or otherwise complain
to InKnown about content through the Service, we may share the substance of
your complaint with the contributor of that content in order to provide an
opportunity for the contributor to respond.
m.
Links: The Service may contain links to
unaffiliated third-party services. Except as set forth herein, we do not share
your personal information with them, and are not responsible for their privacy
practices. We suggest you read the privacy policies on or applicable to all
such third-party services.
n.
Third
Party Accounts: If
you sign up for InKnown using a third-party service like LinkedIn or link your InKnown
account to your account with a third-party service, we may receive information
about you from such third-party service.
4. CONTROLLING YOUR PERSONAL DATA
Other users may be able
to identify you, or associate you with your account, if you include personal
information in the content you post publicly. You can reduce the risk of being
personally identified by using the Service pseudonymously, though doing so
could detract from the credibility of your contributions to the Service.
Please
also note that the messages you send or receive using the Service are only
private to the extent that both you and the person you are communicating with
keep them private. For example, if you send a message to another user, that
user may choose to publicly post it. Also, InKnown may access and disclose such
messages in the course of investigations relating to use of the Service.
5. DATA RETENTION AND ACCOUNT TERMINATION
You can close your
account by going to your account settings. Closing your account does not mean that
we will remove any of the reviews, comments, likes, dislikes and any other
information that you have published anonymously. We will close your account,
but we may retain information about you for the purposes authorized under this
Privacy Policy unless prohibited by law. For example, we may retain information
to prevent, investigate, or identify possible wrongdoing in connection with the
Service or to comply with legal obligations. Please note that businesses cannot
remove their business listings, ratings, or reviews by closing their accounts.
6. CHILDREN
The Service is intended
for general audiences and is not directed to children under 13. We do not
knowingly collect personal information from children under 13. If you become
aware that a child has provided us with personal information without parental
consent, please contact us at response@inknown.com. If we
become aware that a child under 13 has provided us with personal information
without parental consent, we take steps to remove such information and terminate
the child's account.
7. SECURITY
We
follow generally accepted industry standards to protect the personal
information submitted to us, both during transmission and once we receive it.
However, no method of transmission over the Internet or via mobile device, or
method of electronic storage, is 100% secure. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we cannot
guarantee its absolute security.
8. CONTACT INFORMATION
If you believe that InKnown
has not adhered to this Privacy Policy, you may contact us at response@inknown.com.
9. INTERNATIONAL DATA TRANSFER
For
users residing in the European Union, please note that the personal data
information we obtain from or about you may be transferred, processed and
stored outside of the E.U. for the purposes described in this Privacy Policy,
including in the United States of America. We take the privacy of our users
seriously and therefore take steps to safeguard your information, including
assuring an adequate level of data protection in accordance with E.U.
standards. Please note that InKnown Ireland Ltd., a limited liability company
established and resident under the laws of the Republic of Ireland, is the
“data controller” responsible for protecting your personal data related to the
Service. If you would like additional information about your personal data and
its use in connection with this Service, including correcting any incorrect
information, please contact the Data Privacy Manager at the address above. We
will take such steps as we deem necessary to confirm your identity before
sharing any personal data with you. We will respond to proper and confirmed
requests relating to personal data within 30 days, or as otherwise required by
applicable law. If you are not satisfied with the way your request was handled,
you may refer your request to the Irish Data Protection Commissioner.
10. MODIFICATIONS TO THIS PRIVACY POLICY
We may revise this
Privacy Policy from time to time. The most current version of the Privacy
Policy will govern our collection, use, and disclosure of information about you.
If we make material changes to this Privacy Policy, we will notify you by email
or by posting a notice on the Service prior to the effective date of the
changes. By continuing to access or use the Service after those changes become
effective, you agree to the revised Privacy Policy.
11. CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY
RIGHTS
InKnown
does not disclose your personal information to third parties for the purpose of
directly marketing their services to you unless you first agree to such
disclosure. If you have any questions regarding this policy, or would like to
change your preferences, you may contact us at the address listed above in
Section 8.